FAQ, Questions from our customers about Vaultskin

General Questions

What is your return policy?

We offer a 30-day risk-free money-back guarantee. If you’re not completely satisfied, simply return your product within 30 days for a full refund - no questions asked.

Do your products come with a warranty?

Absolutely. Every Vaultskin product is backed by a 2-year warranty for manufacturing defects, giving you peace of mind and confidence in your purchase.

How do I pay in my local currency?

We support secure payments in your local currency through trusted, encrypted payment methods, so you can shop with ease and clarity.

How fast do you process orders?

We aim to process and dispatch your order swiftly so you can enjoy your new Vaultskin accessory without delay.

Are Vaultskin wallets made from genuine leather?

Yes. All Vaultskin wallets are crafted from premium full-grain or top-grain leather sourced from certified suppliers. Our materials are chosen for durability, texture, and the ability to develop a natural patina over time.

Do you offer gift packaging or gift cards?

Yes. Vaultskin products come beautifully packaged in premium gift boxes or envelopes, ready to present. We also offer digital gift cards, so your recipient can choose their favourite design or colour.

Where are Vaultskin wallets made?

Vaultskin is a UK-based brand, and our wallets are hand-crafted in China by trusted manufacturing partners. We collaborate only with skilled artisans who share our commitment to precision, quality, and ethical production. Every wallet undergoes strict quality control checks to ensure it meets Vaultskin’s high standards of craftsmanship, durability, and design excellence.

RFID Security Essentials

Do I really need an RFID-blocking wallet in 2025?

Contactless payments remain secure overall, with a very low fraud-to-turnover ratio reported by UK Finance. Still, an RFID-blocking wallet offers a simple, passive extra layer of protection, especially useful in crowded travel hubs, without changing how you pay.

Which cards use RFID/NFC and could be vulnerable to wireless scanning?

Contactless credit and debit cards (dual-interface EMV), some transit passes and access cards use RFID/NFC to “tap-to-pay.” Passports also contain RFID chips but add access controls. An RFID-blocking wallet helps shield these cards when not in use.

How does an RFID-blocking wallet or card work?

RFID wallets form a conductive barrier (similar to a Faraday cage) that prevents readers from powering and reading the chip. RFID-blocking cards can also disrupt the signal when placed near your contactless cards.

Will RFID protection stop my transit or building access card from working?

While inside an RFID-blocking wallet, many access or transport cards cannot be read, you’ll need to remove the card to tap.

How can I test if my RFID wallet is working?

You can attempt to read a contactless card using an NFC-enabled smartphone (or a reader). If the wallet is blocking properly, the phone should not detect the card until it’s removed.

Product-Specific Questions

Wallets (RFID-protected wallets)

What is RFID protection and why is it important?

Our RFID-protected wallets use metallic mesh lining to block unauthorised scanners from reading contactless cards and ID chips, offering advanced security for your everyday carry.

Does the CHELSEA wallet contain magnets and can it affect NFC cards?

No, the CHELSEA wallet does not use magnets. Magnetic fields only affect cards with magnetic stripes, not modern NFC/RFID chips. Our metallic mesh offers secure RFID-blocking without magnet risk.

How many cards will the CHELSEA wallet hold?

The CHELSEA is designed to securely fit around 8-10 cards, depending on card thickness and usage. Because it’s made of genuine leather, minor stretching may occur over time.

How many cards can the MAYFAIR wallet hold?

The MAYFAIR holds up to 9 cards, 5 in exterior pockets and 4+ inside within RFID-protected compartments. It also features a built-in coin pouch and premium Italian leather for a luxurious feel.

Does the MANHATTAN wallet fit international banknotes?

Yes, the MANHATTAN is designed for U.S. dollars and other bills up to approx. 192 × 69 mm. For Euros, British Pounds, or other long bills, we recommend the CITY wallet instead.

What are the key features of the BELGRAVIA wallet?

The BELGRAVIA offers high card capacity (holds 7–10 cards), banknote space, and a convenient pull-strap mechanism. It is about 2 cm(0.87 in) thick (excluding the strap) and crafted from top-grain cow leather.

iPhone Wallet Cases

Do these cases have RFID protection?

No, our iPhone wallet cases such as the ETON ARMOUR or VICTORIA are designed for style, convenience, and protection, not RFID blocking. If RFID security is your priority, we recommend one of our RFID wallets.

Does the ETON ARMOUR phone case support wireless or MagSafe charging?

No, the ETON ARMOUR case is not MagSafe-compatible and does not support wireless charging. The case’s protective layers and built-in card compartment prevent efficient magnetic connection and power transfer. To charge your iPhone, please use a standard wired Lightning or USB-C cable.

What is the strap length and metal hardware finish of the VICTORIA cross-body case?

The strap is adjustable between approx. 130-150 cm, and the metal hardware is finished in gold. For a slimmer fit you can remove the leather strap and carry the case in a pocket instead.

VAULTCARD (RFID Blocking Card)

Does the VAULTCARD require a battery or external power source?

No. The VAULTCARD is powered by electromagnetic signals from nearby RFID devices, no battery or charging required.

How many cards can the VAULTCARD protect?

Placed at the centre of your wallet, VAULTCARD protects cards within a radius of approx. 4 cm, meaning even in a wallet up to 8 cm thick the protected cards remain secure.

Is the VAULTCARD safe to take through airport security/X-ray machines?

Yes. The VAULTCARD operates at frequencies far removed from X-ray systems, so it remains fully functional and undamaged when passing security checks.

Can I track my wallet with the VAULTCARD?

No. The VAULTCARD is not a GPS or Bluetooth tracker, it’s a passive RFID protection device. It cannot locate or track your wallet, but it does safeguard your contactless cards from unauthorised scanning. If you’re looking for wallet tracking, we recommend pairing your Vaultskin wallet with a compatible Bluetooth tracker such as Apple AirTag or Tile.

Does the VAULTCARD expire or stop working over time?

No, the VAULTCARD does not expire. It has no battery, electronics, or moving parts that wear out. As long as the card remains physically intact (not bent, cracked, or heavily scratched), it will continue to protect your cards effectively for many years.

Care, Maintenance & Shipping

Leather Care Basics

How should I clean and store my leather wallet?

Use a soft, dry cloth to remove dust, avoid harsh cleaners, and store in a cool, dry place away from direct sunlight. Read our full care guide here.

Can leather wallets get wet?

Leather is naturally water-resistant but not waterproof. If your wallet gets damp, gently blot and air-dry, never apply heat. Learn more.

How long will my leather wallet last?

With proper care, a Vaultskin leather wallet can last for years while developing a beautiful patina. Discover care tips.

What about shipping & delivery?

We ship globally from our network of warehouses located in the UK, USA, and Europe. Your order is automatically dispatched from the warehouse closest to your delivery address to ensure the fastest delivery and the lowest possible shipping cost. Delivery times vary depending on destination and local postal services, please check our Shipping Policy for detailed information.