FAQ, Questions from our customers about Vaultskin
General Questions
What is your return policy?
We offer a 30-day risk-free money-back guarantee. If you're not completely satisfied, simply return your product within 30 days for a full refund - no questions asked.
Do your products come with a warranty?
Absolutely. Every Vaultskin product is backed by a 2-year warranty for manufacturing defects, giving you peace of mind and confidence in your purchase.
How do I pay in my local currency?
We support secure payments in your local currency through trusted, encrypted payment methods, so you can shop with ease and clarity.
How fast do you process orders?
We aim to process and dispatch your order swiftly so you can enjoy your new Vaultskin accessory without delay.
Are Vaultskin wallets made from genuine leather?
Yes. All Vaultskin wallets are crafted from premium full-grain or top-grain leather sourced from certified suppliers. Our materials are chosen for durability, texture, and the ability to develop a natural patina over time.
Do you offer gift packaging or gift cards?
Yes. Vaultskin products come beautifully packaged in premium gift boxes or envelopes, ready to present. We also offer digital gift cards, so your recipient can choose their favourite design or colour.
Where are Vaultskin wallets made?
Vaultskin is a UK-based brand, and our wallets are hand-crafted in China by trusted manufacturing partners. We collaborate only with skilled artisans who share our commitment to precision, quality, and ethical production. Every wallet undergoes strict quality control checks to ensure it meets Vaultskin's high standards of craftsmanship, durability, and design excellence.
Shipping & Delivery
We ship globally from our network of warehouses located in the UK, USA, and Europe. Your order is automatically dispatched from the warehouse closest to your delivery address to ensure the fastest delivery and the lowest possible shipping cost. Delivery times vary depending on destination and local postal services, please check our Shipping Policy for detailed information.
Care & Maintenance
Leather Care Basics
How should I clean and store my leather wallet?
Use a soft, dry cloth to remove dust, avoid harsh cleaners, and store in a cool, dry place away from direct sunlight. Read our full care guide here.
Can leather wallets get wet?
Leather is naturally water-resistant but not waterproof. If your wallet gets damp, gently blot and air-dry, never apply heat. Learn more.
How long will my leather wallet last?
With proper care, a Vaultskin leather wallet can last for years while developing a beautiful patina. Discover care tips.
RFID Protection
What is RFID protection and why is it important?
Our RFID-protected wallets use metallic mesh lining to block unauthorised scanners from reading contactless cards and ID chips, offering advanced security for your everyday carry.
Do all Vaultskin wallets include RFID protection?
Yes. Every Vaultskin wallet features integrated RFID-blocking in the card compartments, providing passive protection against unauthorised wireless scans.
How does RFID protection work?
An ultra-thin conductive layer creates a shield (similar to a Faraday cage) that prevents readers from powering and communicating with the chip in your contactless cards.
Will RFID protection affect contactless payments?
No. The shielding only blocks signals while the card is inside the wallet. To pay or tap an access card, simply remove the card from the RFID-protected pocket.
Do I really need RFID protection in 2025?
Contactless systems are generally secure, but RFID-blocking adds a simple, always-on layer of privacy, especially useful while travelling or in crowded places.
How can I test if my RFID wallet is working?
Use an NFC-enabled phone to try reading a contactless card while it's inside the wallet. If it isn't detected until removed, the shield is functioning properly.
Is RFID shielding safe for all cards?
Yes. RFID-blocking does not demagnetise or damage cards, it only blocks radio waves. Both chip and magnetic-stripe cards remain fully functional.
VAULTCARD (RFID Blocking Card)
For a detailed look at how VAULTCARD works and what sets it apart, visit our dedicated VAULTCARD page for in-depth insights.
Does the VAULTCARD need a battery or other power source?
No, VAULTCARD is powered by the electromagnetic signal from nearby RFID devices, so it doesn't need its own power source. Unlike battery-operated RFID protectors, it never needs recharging and works passively whenever RFID signals are detected.
How far away does an RFID-enabled credit or debit card need to be from VAULTCARD before it works for normal payments?
For regular transactions, simply hold your payment card about 20 cm away from the VAULTCARD to allow the terminal to read it correctly. Within that distance, the VAULTCARD will not interfere with the signal.
Does the VAULTCARD interfere with mobile phone signals?
No, VAULTCARD only protects the RFID chips within close range inside your wallet. It does not affect Wi-Fi, Bluetooth, or mobile phone signals.
How many cards can one VAULTCARD protect?
If VAULTCARD is placed in the middle of your wallet, all RFID enabled cards will be protected within 4 cm of the card, in wallets up to 8 cm thick.
Can the VAULTCARD de-magnetize my other credit cards?
No, VAULTCARD does not emit any magnetic fields strong enough to affect magnetic stripes or chips. It operates on very low electromagnetic frequencies, comparable to standard radio waves, which are completely safe for your cards.
How can I test whether my VAULTCARD is working?
Try tapping a contactless card through your wallet using an NFC-enabled smartphone or terminal. If the card isn't read while the VAULTCARD is inside, your protection is active. Remove the VAULTCARD or card to confirm it works normally outside the wallet.
Is the VAULTCARD waterproof?
While it can handle occasional splashes, VAULTCARD isn't designed for immersion. Treat it as you would a regular credit card, and avoid dunking it in water to prevent potential damage.
Is the VAULTCARD safe to take through airport security or X-ray machines?
Yes, VAULTCARD is unaffected by X-rays or airport scanners. Its technology operates at completely different frequencies, so it won't be damaged or lose effectiveness when passing through security checks.
Does the VAULTCARD ever expire?
No, VAULTCARD has no battery, moving parts, or circuitry that can wear out. As long as the card remains physically intact (not bent or cracked), it will continue providing RFID protection for many years.
CHELSEA
I recently purchased a Vaultskin Chelsea Wallet, and had some questions regarding it. Firstly, is the spring that releases the cards in the main pocket of the wallet magnetic? And if so, will this pose future problems in payment cards / national ID's that use NFC technology due to de-magnetization?
Our Chelsea wallet does not have any magnets inside, though we use metallic mesh lining to protect cards from electromagnetic signals and block unauthorized RFID access. By the way, magnets can only affect the magnetic stripe on a card (and only under certain circumstances), but RFID/NFC chips are not affected by magnets at all.
What exactly is the maximum number of cards that can fit into each slot of the Chelsea?
Regarding the amount of cards the answer is "it depends". Credit cards with punched letters are thicker than plain cards. Also our Chelsea wallet is made of genuine leather, which will stretch after a while. So carrying a lot of cards may make it loose. We indicate that Chelsea is suitable for 8 cards, but this is a guiding value rather than a rule.
What is the little tab for?
The tab is connected to a flat elastic strap, so that when you pull on it, it will lift the cards up. They will pop up about a half inch out the top where you can easily grab the card you're looking for. It automatically retracts back into position when released.
MAYFAIR
How many cards can the Vaultskin MAYFAIR wallet hold?
The wallet can hold up to 9 cards - 5 cards in exterior pockets and 4+ inside, all of which are RFID protected.
Does this wallet have a coin compartment?
Yes, the wallet features an expanding inner section designed to securely store coins, notes, and small items such as keys, SIM cards, or data sticks.
How do I access my frequently used cards easily?
The wallet has 3 exterior pockets for easy access to your most-used cards. One hidden pocket features Vaultskin's signature smart strap, which pulls up the card and then self-retracts for the next use. The smart strap is designed to pull up the cards placed in the compartment between the very front pocket and the zipper part.
Is the wallet suitable as a gift?
Yes, the Vaultskin MAYFAIR wallet comes beautifully packaged in a luxurious gift box, making it a perfect gift for anyone.
MANHATTAN
Does this wallet fit international bills?
The Manhattan wallet is particularly made for US Dollars and other bills up to L 192 mm (7.56") x H 69 mm (2.64"). If interested, please take a look at its sister wallet, CITY, which can hold British Pounds and Euros and other bills up to L 144 mm (5.67") x H 87 mm (3.43").
Is it unisex or only for men?
The wallet is not particularly made for men. It is made for anyone who likes the simple and elegant design.
Will bills from my country fit MANHATTAN wallet?
Recommended wallet for the following countries: USA, Canada, Mexico, Australia, New Zealand, Japan, South Korea, Switzerland, Russia, China, Brazil.
I noticed there are two different types of Manhattan with different textures and prices. What is the difference?
We offer the MANHATTAN wallet in two different types of leather. The price difference comes from the material - one version uses a premium, finely grained leather with a smooth, matte finish, which is more expensive to produce. The design and functionality are exactly the same for both versions. We also have the MANHATTAN wallet with an ID window, which you can find in a separate listing.
CITY
Will bills from my country fit CITY wallet?
Recommended wallet for the following countries: Eurozone, United Kingdom, India, Malaysia, Singapore, Thailand, Vietnam.
Hi, what type of leather is this made from?
All of our wallets are made from top grain cow leather.
Can this wallet carry coins?
This bifold wallet has no coins compartment. Our Notting Hill zipper wallet might be a better fit for you.
BELGRAVIA
How many cards will it hold?
Our Belgravia wallet has a high capacity: slots take 10 cards (you can store 2–3 cards in one pocket). There is also space for cash and small items.
Compared to the Notting Hill, is the extra 10 mm in thickness spread over the whole wallet or just where the snapped pull strap sits?
Yes, this is correct. Additional thickness comes from the pull strap (and extra dividers within the wallet itself). The Belgravia wallet is about 2 cm thick if the strap is excluded. The Notting Hill wallet is ca. 17 mm thick.
Is there an external key hook on this wallet?
No, there is no external key hook on our Belgravia wallet. Nevertheless, a key can be stored on both sides of the middle compartment.
NOTTING HILL
Does the zip snag on cards or notes?
No, the internal layout keeps cards clear of the zipper path. Always close the zip smoothly and avoid overfilling for best results.
Is there a coin or key pocket?
Yes. Inside the wallet there's a zippered pocket suitable for coins, a spare key or other small items you want to keep extra secure and separate from your cards.
Will my banknotes fit?
Yes. NOTTING HILL is designed so that any standard banknote fits when folded and can be stored securely in the internal compartment.
Can I fit a car key fob inside?
Small fobs fit, but bulk varies. Check your fob dimensions, overfilling reduces smooth zipping.
BROMPTON
Is the clip removable?
No, the fixed clip keeps the profile stable and secure.
Will it fit international currencies?
Most common banknotes will fit when folded and secured under the money clip. Very tall notes may need an extra fold, but the clip is designed to hold folded bills and receipts securely.
How is BROMPTON different from a traditional wallet?
Compared with a standard billfold, BROMPTON:
• Uses a money clip instead of a full cash compartment
• Has a slimmer, front-pocket profile
• Integrates RFID-blocking lining
• Holds 8-10 cards + cash
MOORGATE
Front-pocket friendly in slim jeans?
Yes, MOORGATE is designed specifically for discreet front-pocket carry.
Does MOORGATE have RFID protection?
Yes, card slots are shielded. Remove your card to tap.
Which currencies/banknote sizes fit?
MOORGATE designed to fit any folded banknote securely, making it suitable for most major currencies.
Is MOORGATE unisex?
Yes. The design is minimalist and modern, suitable for anyone who prefers a slim, front-pocket style wallet.
KENSINGTON Passport Holder
Can I store boarding passes or travel documents too?
Absolutely, KENSINGTON is designed to fit standard-sized passports. The passport wallet can easily fit boarding passes, tickets, credit cards, IDs, drivers license and other small travel essentials, keeping everything organized in one place.
Does it block RFID scanners at airports?
Yes, the integrated RFID protection prevents unauthorized scanning of your passport and any contactless cards stored inside, offering peace of mind while travelling.
How many cards can the KENSINGTON hold?
You can store up to 6 cards comfortably, alongside your passport and travel documents. It's ideal for frequent flyers who want all essentials within reach.
Can it be used by both men and women?
Yes, the minimalist design suits any traveller. Its timeless aesthetic and elegant leather finish make it a versatile choice for everyone.
Is it a good gift for frequent travellers?
Definitely. The KENSINGTON passport holder arrives in Vaultskin's signature premium gift box, making it an excellent gift for travellers and business professionals alike.
BRIXTON ID Card Holder
Can I use BRIXTON for my work ID or access card?
Yes, BRIXTON is ideal for office IDs, access cards, or travel passes. It includes a transparent ID window for quick display and scanning, making it perfect for professionals and commuters.
Is the ID window clear enough for card scanners?
Yes, the window is made from durable, transparent poly material that allows easy scanning without removing the card.
Does BRIXTON include RFID protection?
Yes, the main compartments are RFID-protected to prevent unauthorized scanning of contactless cards and IDs.
Does the leather stretch over time?
Like all genuine leather, it may soften slightly with use, offering a more custom fit to your cards over time without losing shape.
Is BRIXTON suitable for travel?
Yes, it's perfect for metro cards and hotel key cards. Its slim profile and secure lanyard make it ideal for frequent travellers and commuters alike.
iPhone Wallet Cases
Do these cases have RFID protection?
No, our iPhone wallet cases such as the ETON ARMOUR or VICTORIA are designed for style, convenience, and protection, not RFID blocking. If RFID security is your priority, we recommend one of our RFID wallets.
Does the ETON ARMOUR phone case support wireless or MagSafe charging?
No, the ETON ARMOUR case is not MagSafe-compatible and does not support wireless charging. The case's protective layers and built-in card compartment prevent efficient magnetic connection and power transfer. To charge your iPhone, please use a standard wired Lightning or USB-C cable.
What is the strap length and metal hardware finish of the VICTORIA cross-body case?
The strap is adjustable between approximately 130-150 cm, and the metal hardware features a gold finish. For a slimmer fit you can remove the leather strap and carry the case in a pocket instead.