Terms of service
Effective date: 30 April 2026
Overview
This website and online store (the "Services") are operated by Creative Ideas UN Ltd, trading as Vaultskin ("Vaultskin", "we", "us", "our"). By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service (the "Terms") and our Privacy Policy, together with any policies referenced in these Terms.
If you do not agree to these Terms or our Privacy Policy, you must not use the Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.
Your statutory rights as a consumer
Nothing in these Terms excludes or limits your statutory rights as a consumer. In particular, if you are a consumer resident in the United Kingdom or the European Union, you have non-excludable rights including:
- that the goods we supply are of satisfactory quality, fit for purpose, and match their description (UK Consumer Rights Act 2015; EU Directive 2019/771);
- that the risk of loss or damage to the goods does not pass to you until you (or someone acting for you, other than the carrier) take physical possession of them;
- your right to cancel most online purchases within 14 days without giving a reason, set out in detail in our Refund & Cancellation Policy;
- your statutory remedies for defective products under the UK Consumer Protection Act 1987 (or equivalent EU product liability law).
Where any clause in these Terms appears to limit or exclude any of those rights, the clause is to be read consistently with — and is subject to — those statutory rights.
1. Access and Account
By using the Services, you confirm you are at least the age of majority in your country of residence. If you are a parent or guardian and you allow a minor to use the Services using a device you control, you remain responsible for that use.
You may be asked to provide information (e.g., email, billing, payment, shipping). You represent that all information you provide is true, current, and complete and that you have the right to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or licence your account to any person.
2. Products and Content
We aim to describe and display our products accurately. Colours and appearance of products may vary depending on your device and display settings, and we cannot guarantee that on-screen images exactly match the physical product.
This does not affect your statutory rights as a consumer, including your rights that the goods will be of satisfactory quality, fit for purpose, and match the description provided.
We may change product descriptions, availability, or discontinue products at any time. We may limit quantities to any person, geographic region, or jurisdiction.
3. Orders
When you place an order, you make an offer to purchase. We may accept or decline any order at our discretion. Your order is accepted only when we send an order confirmation email and have successfully processed your payment.
Please review your order carefully before submitting. Subject to your statutory right of withdrawal under Section 6, we may be unable to accommodate cancellation requests after acceptance. If we decline, change, or cancel an order before acceptance, we will attempt to notify you using the contact details provided at checkout and will refund any payment taken.
Purchases are intended for personal or household use and not for commercial resale.
Returns and refunds are governed by our Refund & Cancellation Policy.
4. Prices, Taxes and Billing
Prices displayed to consumers in the United Kingdom and the European Union include applicable VAT. Prices in our online store may differ from prices in other channels. Prices, discounts, and promotions may change without notice; the price charged is the price in effect at the time you place the order and appears in your confirmation email.
Customs duties, import taxes, and other charges imposed by your destination country on shipments outside our delivery region are your responsibility.
Promotional offers may be subject to additional terms; if those conflict with these Terms, the promotion terms govern.
You agree to provide current, complete, and accurate purchase and account information and to update payment details promptly as needed.
You represent that (a) your payment information is accurate and you are authorised to use it; (b) charges will be honoured by your payment provider; and (c) you will pay all charges, including applicable taxes and shipping.
5. Shipping, Delivery, Title and Risk
Delivery timeframes are estimates and are not guaranteed. Where we have not agreed a specific delivery date with you, we will deliver the goods without undue delay and in any event within 30 days of order acceptance, in line with section 28 of the Consumer Rights Act 2015 and Article 18 of EU Directive 2011/83/EU.
For consumers, risk of loss or damage to the goods passes to you only when you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods. This reflects section 29 of the Consumer Rights Act 2015 and Article 20 of EU Directive 2011/83/EU. Until that point, we bear the risk.
For business customers, risk passes on delivery of the goods to the carrier.
Title in the goods passes to you on the later of (a) physical delivery and (b) our receipt of payment in full.
You are responsible for any import duties, customs charges, and local taxes applicable to deliveries outside the United Kingdom or your home tax jurisdiction.
6. Right of Withdrawal (EU/UK Consumers)
If you are a consumer habitually resident in the EU or UK, you have a legal right to withdraw from most online contracts within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods. Where your order consists of multiple items delivered separately, the period begins on the day you receive the last item.
To exercise the right of withdrawal, you must inform us of your decision by a clear statement, by any of the methods set out in our Refund & Cancellation Policy (online withdrawal form, email, post, or the model cancellation form set out in that policy). Use of the form is not required — any clear statement of your decision is sufficient.
If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery (if charged), without undue delay and in any event no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. Reimbursement will be made using the same means of payment you used for the original transaction unless you have expressly agreed otherwise.
You must send back the goods without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods unless our Refund & Cancellation Policy states otherwise. You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exceptions and full operational details are set out in our Refund & Cancellation Policy.
7. Intellectual Property and Use of the Services
The Services and all related content, including trademarks, logos, text, images, graphics, product reviews, video, audio, and their selection and arrangement, are owned by Vaultskin, its affiliates or licensors and are protected by UK and international intellectual property laws.
You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent, except as incidental to normal web browsing.
Vaultskin names, logos, product and service names, designs, and slogans are our trademarks or those of our affiliates or licensors. You may not use them without prior written permission. Shopify's names and logos are trademarks of Shopify Inc.
8. Optional Tools and Third-Party Links
We may provide access to tools offered by third parties on an "as is" and "as available" basis without warranties or endorsements. Your use is at your own risk and subject to the third party's terms.
The Services may contain links to third-party websites. We are not responsible for examining or evaluating, and do not warrant, the content or accuracy of third-party materials or sites. Please review third-party policies before transacting.
9. Relationship with Shopify
Vaultskin is powered by Shopify, which provides the e-commerce platform for the Services. Sales and purchases are made directly with Vaultskin. By using the Services, you acknowledge that Shopify is not a party to those sales, and you release Shopify and its affiliates from claims arising from or related to your purchases and transactions with Vaultskin. This release does not affect any independent rights you may have against Shopify under applicable law.
10. Reviews, Feedback and User Content
If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("User Content"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such User Content in any medium for the purpose of operating, evaluating, and improving the Services.
You represent that:
- you own or have the rights to your User Content;
- your User Content is accurate and reflects your genuine views (in the case of reviews);
- you have disclosed any compensation, free product, discount, or other incentive received in connection with the content, including in compliance with the UK Digital Markets, Competition and Consumers Act 2024 and CMA guidance on online reviews;
- your User Content complies with these Terms and applicable law and does not infringe third-party rights.
We do not solicit, post, or knowingly publish fake reviews. We may monitor, edit, or remove User Content at our discretion, including content that we believe to be inaccurate, paid-for without disclosure, abusive, or otherwise non-compliant with these Terms.
11. Prohibited Uses
You agree not to use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe intellectual property rights; (d) to harass, abuse, defame, or harm any person; (e) to transmit false or misleading information; (f) to upload or transmit viruses or malicious code; (g) to send unsolicited promotional material; (h) to impersonate any person; (i) to collect or track the personal data of others without consent; (j) to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Services; or (k) to interfere with or circumvent security features. We may suspend or terminate access for violations.
12. Privacy
Personal information collected through the Services is governed by our Privacy Policy. Because our store is hosted by Shopify, certain personal information is also processed by Shopify as necessary to provide and improve the Services. See our Privacy Policy (and Shopify's privacy notices) for details, including international transfers and your rights under applicable data protection laws (UK GDPR / EU GDPR).
13. Errors, Inaccuracies and Omissions
From time to time the Services may contain typographical errors or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct any such errors at any time before order acceptance.
If, after order acceptance, we identify a manifest pricing error (i.e., a clear and obvious mispricing such that a reasonable consumer would have recognised it as a mistake) or a clear product description error, we will notify you and offer you the choice between (a) confirming your order at the corrected price or with the corrected description, or (b) cancelling your order with a full refund of any amount you have paid. We will not unilaterally cancel an accepted order for non-manifest errors.
14. Disclaimer (Services)
The Services (the website, online store, and related online functionality) are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the servers that make the Services available are free of viruses or other harmful components.
This disclaimer applies to the Services only. It does not apply to the goods you purchase through the Services. Your statutory rights as a consumer in respect of the goods — including your rights to satisfactory quality, fitness for purpose, and conformity with description under the UK Consumer Rights Act 2015 and equivalent EU consumer law — apply in full and are not excluded or limited by these Terms.
15. Limitation of Liability
Subject to the following paragraph, our total liability to you in connection with these Terms or your use of the Services (other than for the goods themselves) is limited, to the fullest extent permitted by law, to the price you paid for the affected order. We are not liable for indirect, incidental, special, punitive, or consequential losses, or for lost profits, lost revenue, lost savings, or loss of data.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including:
- liability for death or personal injury caused by our negligence;
- liability for fraud or fraudulent misrepresentation;
- liability for breach of the statutory rights you have as a consumer in respect of the goods, including the rights to satisfactory quality, fitness for purpose, and conformity with description under the UK Consumer Rights Act 2015 and equivalent EU consumer law;
- liability under the UK Consumer Protection Act 1987 (or equivalent product liability law) for damage caused by defective products;
- any other liability that cannot be excluded or limited under UK or EU law.
16. Indemnification
You agree to indemnify and hold harmless Vaultskin (and Shopify), and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, and reasonable legal fees arising out of:
- your wilful misuse of the Services;
- your infringement of any third party's intellectual property rights or privacy rights;
- any unlawful conduct on your part in connection with the Services.
This indemnity does not apply to losses caused by our negligence, our breach of these Terms, or our breach of statutory duty.
17. Termination
We may terminate or suspend your access to the Services if we reasonably believe you have breached these Terms or applicable law. Where reasonable in the circumstances we will give you notice and an opportunity to cure the breach; we may terminate without notice for serious breaches such as fraud, abuse, or unlawful activity. You remain liable for all amounts due up to and including the date of termination. Sections that by their nature should survive (including IP, User Content, Disclaimers, Limitations, Indemnification, Severability, Governing Law, Assignment, and Entire Agreement) shall survive termination.
18. Severability
If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.
19. Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision does not constitute a waiver. These Terms, together with policies posted by us on the Services, constitute the entire agreement between you and us in relation to your use of the Services and supersede prior or contemporaneous communications. Nothing in this clause excludes liability for fraudulent misrepresentation or limits any statutory rights you may have.
20. Assignment
You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer our rights and obligations under these Terms, provided that any such assignment does not adversely affect your rights as a consumer.
21. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in the EU or UK, you may benefit from mandatory provisions of, and bring proceedings in the courts of, your country of residence where required by applicable consumer law (including under EU Regulation (EU) No 1215/2012, "Brussels Ia").
22. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and update the "effective date" at the top.
For material changes (changes that materially affect your rights or obligations), we will give you reasonable advance notice — for example, by email if you have an account with us, or by a prominent notice on the Services. Where required by law, we will obtain your active acceptance of material changes.
Non-material changes (formatting fixes, clarifications, or updates that do not affect your rights or obligations) take effect when posted.
Changes do not apply retroactively to orders that have already been accepted before the change takes effect. Those orders remain governed by the Terms in effect at the time of acceptance.
23. Complaints and Alternative Dispute Resolution
If you have a complaint, please contact us at info@vaultskin.com. We will work with you in good faith to resolve it. If we cannot resolve your complaint internally, you may be entitled to refer the dispute to an alternative dispute resolution (ADR) provider; we will at that point provide you in writing with details of a relevant ADR entity and whether we are prepared to submit to its procedure. You retain the right to take court action and, where applicable, to use the European Commission's Online Dispute Resolution platform.
24. Contact Information and Legal Notices
Creative Ideas UN Ltd t/a Vaultskin
Suite 93, 235 Earls Court Road, London, SW5 9FE, United Kingdom
Registered in England, company no. 07991840
Email: info@vaultskin.com
VAT: GB272596864; DE320959429; FR67844751743
EU VAT One Stop Shop (OSS) registered.