Contact information

Effective date: 30 April 2026

How to reach us

Email: info@vaultskin.com
Hours: Monday to Friday, 09:00 – 17:00 London time (UK public holidays excluded)
Typical reply: within one working day

To help us resolve your query quickly, please include:

  • your order number (for order-related queries);
  • the product(s) concerned;
  • a brief description of the issue and, where relevant, photographs (especially for damage or defect claims).

Use this address for all enquiries — order updates, returns and exchanges, withdrawal or cancellation requests, warranty claims, product questions, wholesale enquiries, partnerships, press, and collaborations.

Quick links

Postal address

Vaultskin, a trading name of Creative Ideas UN Ltd
Suite 93, 235 Earls Court Road
London SW5 9FE
United Kingdom

Company information

Vaultskin (a trading name of Creative Ideas UN Ltd)
Registered in England and Wales, company number 07991840
VAT: GB272596864 / DE320959429 / FR67844751743 (EU VAT One Stop Shop registered)

Sensitive information

For your security, please do not send full payment-card numbers, passwords, or other sensitive personal information by email or contact form. If you need to share sensitive details about a transaction, contact us first and we will direct you to a secure channel. See our Privacy Policy for how we handle your personal data.

Complaints and dispute resolution

If you have a complaint we have not been able to resolve, please see the complaint-handling and alternative dispute resolution provisions in our Terms of Service.